Refund Policy

You'll absolutely love our products and services.

However, you're fully protected by a 100% money-back return policy.

Here's how it works...

If for some reason you're dissatisfied at any time during the first 45 days after purchase, simply return all products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refund. You'll get your money back. That's a firm promise and commitment.*
*(Some Internet Marketing products may be excluded from this money back guarantee, see sales page for details)

If for some reason you're dissatisfied 46 or more days after purchasing using a multi-payment option (such as monthly or 3-pay), simply return all products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a refund of any part of the purchase price you have paid in the last 30 days. We will refund that portion of the purchase price.

In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they're in good condition). Returned physical products are subject to a re-stocking fee equivalent to 0 % of the purchase price.

Please visit OtterHelp.com. Please include the words Refund Request in the subject line.

Send your written refund requests by mail to:

Otter Trading
Attn: Returns Department
20 Patteson Drive
Ottery St Mary,
EX11 1TB, UK

To serve you and other customers better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.

Please remember that asking for a refund but continuing to use the products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.

This Returns Policy was last updated on 07-27-2011.

Copyright © 2008-2010 Law Office of Michael E. Young PLLC, and licensed for use by the owner of this website at ottertrading.com. All Rights Reserved. No portion of this document may be copied or used by anyone other than the licensee without the express written permission of the copyright owner.

Otter Trading or Chris Budd uses licensed specialist legal software to create the terms and conditions for our sites. Having used this software for quite some time now, if you require terms and conditions for your web site, we highly recommended buying a copy, you can buy a copy by clicking this link: Web Site Legal Forms Creator

If you have any questions, please visit our dedicated help desk: OtterHelp.com